Website Terms & Conditions

Please read these terms of use carefully. For the purposes of these terms, “we/our/us” means Celebration of Life Planning Ltd. Together with our privacy policy, they govern our relationship with you in relation to this website. If you have any comments or questions about our website terms of use, please contact us at info@colp.co.uk or write to us at Celebration of Life, Enterprise House, Ocean Way, SOUTHAMPTON, SO14 3XB. 

We may change these terms of use or our privacy policy at any time by updating either page. Please check this page from time to time to review these terms of use to ensure you are happy with any changes. Using or accessing this website indicates your acceptance of these terms of use. If you do not accept these terms, please do not continue to use this website.

Information about us

Celebration of Life is a trading name of Celebration of Life Planning Ltd, a company registered in England and Wales at Companies House. Our registered office is at Enterprise House, Ocean Way, SOUTHAMPTON, SO14 3XB and our registered number is 12631930.

You can contact us by email at info@colp.co.uk or by telephone on 0800 150 3555.

The website to which these terms of use apply and for which we are responsible is www.celebrationoflifeplanning.co.uk

Your use of this website and our intellectual property rights

We have made this website available to you for your non-commercial use. We may modify, withdraw or deny your access to this website at any time. This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics, documents, on the website, as well as other content such as articles, reports, presentations, stories, logos, trademarks (registered or unregistered) and other text.

You may not copy, redistribute, republish, modify or otherwise make the materials on this website available to anyone else without our consent in writing.

You may print or download materials from this website for your non-commercial use or copy the content to other individuals for their personal information provided that:

  • no materials are modified in any way
  • no graphics are used separately from accompanying text
  • our copyright and trademark notices appear in all copies and you acknowledge this website as the source of the material
  • the person to whom you are providing these materials is made aware of these restrictions.

Our liability to you

These terms of use do not exclude our liability (if any) to you for:

  • personal injury or death resulting from our negligence
  • fraud
  • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time. We are only liable to you for losses which you suffer as a result of a breach of these terms by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when you access this website. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.

Information on this website

While we strive to ensure the information contained on the website is accurate and up to date, we cannot guarantee that inaccuracies will not occur. If this should happen, we will correct the information as soon as we are aware of it.

To the extent permitted by applicable law, Celebration of Life™ disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.

Linking

We may link to other websites which are not within our control. We are not responsible for these websites in any way and do not endorse them. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit.

You may not link to this website from another website without our consent in writing

Governing law and jurisdiction

This Agreement is governed by English Law and the parties agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute (including non-contractual dispute) or difference arising under it.

Complaints procedure

Our business is based on the delivery of first class customer service. However, if you feel strongly that your expectations have not been met we ask you to bring the matter to our attention by;

Telephone

0800 150 3555

Email

info@colp.co.uk

We have a clear, flexible, welcoming and open approach to complaints and value your time to help us improve our organisation. Any complaint will be treated as a priority and dealt with by a director of the company in order to resolve it completely. We will endeavour to;

  • Acknowledge the complaint swiftly
  • Put ourselves in your place
  • Get all the facts
  • Correct any mistake
  • Minimise reasons for, and learn from, every complaint 

If you wish to send us a formal complaint you should do so in writing using one of the methods below:

Email info@colp.co.uk

Post Celebration of Life, Enterprise House, Ocean Way, SOUTHAMPTON, SO14 3XB

We will be in touch within 5 working days to let you know we have received your complaint. We will keep you updated on our investigation and try to sort out the complaint fully within 28 days. If we cannot finish our investigation within this time, we will update you on our progress. Should you remain dissatisfied you can seek an alternative dispute resolution through the Chartered Institute of Arbitrators.