By entering into this agreement you accept responsibility for payment. This agreement will be deemed accepted once you have instructed us to start work or have made payment. We retain the right to decline your request.
This agreement is between you/your (the person making the arrangements) and us/we/our (Celebration of Life Cremations Ltd, Company Reg. No. 11768077).
Additional fees not included
Doctors’ fees £82 for the medical cause of death certificate £82 (not applicable if a coroner has completed a post-mortem)
Non-hospital collection £250 - A collection from a location without a mortuary such as a personal residence or care home.
XXL coffin £300 – if the deceased weighs over 22 stone, are over 22” wide or are taller than 6’6” then a special order coffin may be required. We will review each case individually.
Third party fees that we incur must be reimbursed by you at the same cost we are charged. For example, ferry costs, or occasionally a hospital may charge for the storage of the deceased.
- You must ensure full payment is made as well as check, sign and return the Cremation1 form that we send within 10 working days of receipt. After this time, if the deceased is in our care, you will be charged £35 per day to cover the cost of extended storage for each additional day until we receive the signed forms and/or payment.
- You must contact the local registrar as soon as possible to arrange an appointment to register the death. Please provide them with our email firstname.lastname@example.org - The registrar will then provide us with a certificate for cremation (Green form).
Completion of service
We use trusted service delivery partners from time to time in order to complete parts of our service where required.
Valuables and personal effects
Where jewellery or valuables are on or about the deceased please remove such items before collection as we cannot guarantee their safekeeping. Please note that any metals that are recovered from cremated remains will be recycled in accordance with legislation. If you are unable to remove any items before we collect, please let us know so that we can get them safely returned to you.
Our fee must be paid in full prior to collection. We accept payment via debit or credit card and bank transfer.
Your right to cancel
You may cancel this contract any time prior to the cremation taking place without giving any reason and receive a full refund. However, if you request us to perform any work prior to cancellation then you will be required to pay us a reasonable sum to cover the work that has been done. This may be deducted from the amount we reimburse you. Work completed may include, but is not limited to, the collection and care of the deceased prior to cancellation. We will make the reimbursement without undue delay and not later than 14 days after the cancellation notice has been received. In order to exercise your right to cancel, you must first advise us immediately by way of a telephone call. We then require confirmation that you wish to cancel in writing either by letter or email. Our contact details can be found below. Once the cremation takes place this contract can no longer be cancelled.
Nothing in these terms restricts or limits our liability for death or personal injury. Otherwise, our total liability to you for any breach or negligence relating to provision of our service is limited to the amount of our fee. Nothing in these terms affects your statutory rights.
If you wish to make a complaint, please contact us by any method shown below. Should you remain dissatisfied you can seek an alternative dispute resolution through the Chartered Institute of Arbitrators. These terms are subject to English law. We submit to the exclusive jurisdiction of the courts of England & Wales in the event of a dispute.
You can call us 24 hours a day on
0800 150 3555
Email us at
Write to us at
Celebration of Life